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When using the 'File by Internet'
feature to submit your returns online to HMRC, Andica Software
will utilise any of your 'open' internet connection to send and
receive data. In majority of cases customers will not need to do
anything for this process to complete.
Some firewall may give you a
security warning such as "Andica software is attempting to connect
to the internet" with options such as "Always allow", "Allow this
time" and "Deny", you should select "Always allow". That is all
you will need to do.
In rare cases, some customer may
get a message "dial up network is not configured", this occurs
when your computer security settings such as a firewall blocks the
software from sending and receiving data over the internet using
your existing broadband (or other) internet connection.
Most of the software or hardware
firewall will give you an option to allow or deny a software to
send and receive data over the internet. If you are familiar with
this routine, please make the necessary changes, if not then
please consult your firewall provider for configuration. The
software user guide provides brief information about this.
Please do not disable your
firewall.
Also please check the following:
Is your computer sitting behind a corporate firewall?
In which case you will need to
consult your System Administrator.
Does your internet router (wired or wireless) provide some sort of
firewall protection?
Most of the latest routers provide
firewall protection that can be configured through the router
control panel
You will need configure the firewall to allow the software to
communicate with the following domain:
andica.com
hmrc.gov.uk
gateway.gov.uk
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